Our Terms and Conditions can be viewed here:



1. 'We' refers to us NRG Digital. 'You' refers you as a client of ours.

We are a 'reseller' of web space. We are not a 'hosting company'.

Reseller hosting is a form of web hosting wherein the account owner has the ability to use his or her allotted hard drive space and bandwidth to host websites on behalf of third parties. The reseller purchases the host's services wholesale and then sells them to customers, at a profit. A certain portion of hard drive space and bandwidth is allocated to the reseller account. The reseller may rent a dedicated server from a hosting company, or resell shared hosting services. In the latter case, the reseller is simply given the permission to sell a certain amount of disk space and bandwidth to their own customers without renting a server from a web hosting company we have signed for a reseller account with.

The data centre operator is responsible for maintaining network infrastructure and hardware, and the dedicated owner configures, secures, and updates the server. As a reseller we are responsible for interfacing with our own customer base, but any hardware, software and connectivity problems are forwarded to the server provider from whom we as the reseller purchased our plan.

We also reserve the right to host our clients website on a V.P.N. (Virtual Private Network) as and when we deem neccessary to provide the best service to that particular client.

1.1 NRG Digital reserve the right to amend these terms and conditions as and when they deem necessary.

1.2 We will supply our services in accordance with these terms


We use the "Software as a Service" business model to deliver our 'StartASite' content management system for our websites.

We have developed our own content management system. This is called 'StartASite'. A content management system is a computer application that supports the creation and modification of digital content. A C.M.S. user interface allows a user, even with limited expertise, to add, modify, and remove content from a website without the intervention of a webmaster. This software remains the sole and exclusive property of NRG Digital at all times.

It's use other than by us and our server solutions is strictly prohibited and as such we reserve the right to deny access to any third party to said server solutions to protect it's integrity and that of our other clients websites and data. This includes access FTP (File Transfer Protocol) or any similar standard network protocol used for the transfer of computer files between a client and server on a computer network.

This also applies to any source code generated by us, including 'StartASite', 'YODA' , 'Superlist' , 'Superticket', or any derivative thereof. Nor do we licence any of our source code (unless expressly agreed at the outset of any project) to any third or fourth parties. This also applies to any bespoke project for any website, on-line solution, software, smart phone App' or similar.

There are however a couple of areas of IP that are usually undisputed and fairly straightforward in terms of ownership. These include:

* Open-source software, which is not owned by the (us as the) developer or the client (the main concern being who will be responsible for any bugs); and
* The IP that was originally owned by the client. This will almost always remain the IP of the client, as the developer has no interest in owning these materials.

Other than the two exceptions above NRG Digtial reserve the right to retain Intellectual Property Rights on any source code we generate ourselves..


Our Support Service Hours are Monday 9am till Friday 5pm.


We will use reasonable care and skill when we supply the Services. This includes:

Working diligently to minimise unwanted delays or problems;

Notifying you as soon as we can of any significant delays or problems;

Trying to resolve issues as quickly as possible (within our Support Service Hours) once we are aware of them; and

Putting measures in place to avoid issues from reoccurring where possible.

All of the above ethos applies to each of our packages that are tailored to suit the particular needs of you as our client, and as such your service level agreement with us with depend on which of the following packages you are on:

BRONZE: You pay £10.00 plus vat per month more...
SILVER: You pay £25.00 plus vat per month more...
GOLD: You pay £50.00 plus vat per month more...
PLATINUM: You pay £100.00 plus vat per month more...
ENTERPRISE: Price available on application, but usually around £250.00 - £500.00 plus vat per month more...

Always above £100.00 plus vat and a multiple of our hourly rate (e.g. 10 x £40.00 = £400.00 or if you required 20 hours of our development time each month £800.00 plus vat). The 'Enterprise' package is a bespoke plan tailored to businesses that have outgrown the 'Platinum' package.

* Please note the package you pay includes both Website and Email services. We do not 'split' or separate the two. Your domain name / website and email accounts are all connected and we provide support for each of these aspects holistically. Your email account(s) are at risk if you do not keep up payments for your website package each month.

Non Payment of Regular Monthly Payment

If payment is not made we will be forced to suspend your account and take further action to collect the outstanding amount.

NRG Digital accept no responsibility for any impact to any business due to suspension of either email account or website due to that parties non payment received. 

Although we make every effort to contact you, we do suspend accounts for non payment if we do not hear back from you within a reasonable time-scale. 

The majority of accounts suspended for non payment can be automatically unsuspended by paying any unpaid invoices on your account.


We are not responsible for ensuring that the Website complies with any laws, regulations, rules or codes with which you and / or the Website are obliged to comply.

We do not own nor do we claim ownership of the content submitted to be included in and/or displayed on your responsive website, mobile website, website personalization or included/displayed in any other service (“Content”). Content includes, but is not limited to: information, data, text, software, music, sound, photographs, graphics, video, messages, goods, products, services or other materials included on a site via the service. This content is your content and as such, you are responsible for all of the content that you upload, post, transmit or otherwise make available via our services. We do not control the content you post via our services.

You are responsible for any content that may be lost or unrecoverable through use of the services. You are encouraged to archive your content regularly and frequently.

This also applies to content you supply to us.

NRG Digital's services allow you to import or link certain content hosted on third-party websites into the services. This content isn’t owned by NRG Digital, and thus if it is no longer available or accessible to a user, then those portions of your creation that reference such content will not work.

The services provide you the ability to embed images, animations, videos, audio, fonts, and other content owned or provided by you or other third parties into the services. The use of such third party content shall be subject to the compliance with the provisions of these terms and if applicable, the terms of use / end user license agreement of the third party owning or providing the content. NRG Digital does not warrant that the content embedded in a website, either generated via automatic import, or placed manually by you, is licensed for use in your jurisdiction. You are responsible for ensuring you have the appropriate license, or meet Fair Use requirements, or other laws and rights in your jurisdiction, for any content that may have a trademark or copyright.

Through our services, We may provide certain content that is subject to proprietary rights of third parties. NRG Digital shall have the right, at any time, at is sole and exclusive discretion to remove such content from the services and/or disable access to such content.

The following restrictions apply to all images made available to you via the service.

You shall not use any image:

That is reasonably deemed to be considered pornographic, defamatory, or unlawful content or in such a manner that it infringes upon any third party’s trademark or intellectual property rights. Portraying any person depicted therein (a "Model") in a way that a reasonable person would find offensive, including but not limited to depicting a Model: a) in connection with pornography, "adult videos", adult entertainment venues, escort services, dating services, or the like; b) in connection with the advertisement or promotion of tobacco products; c) as endorsing a political party, candidate, elected official, or opinion; d) as suffering from, or medicating for, a physical or mental ailment; or e) engaging in immoral or criminal activities.

Additional terms related to usage and licensing of images can be found here.

Under no circumstances will we be liable for your content or the content of any third party, including, but not limited to, for any errors or omissions in content, or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted or otherwise made available via the service. You acknowledge that we do not pre-screen content, but that we shall have the right (but not the obligation) to refuse, move or delete any content that is available via the service. We shall also have the right to remove any content that violates these terms or is otherwise objectionable in our sole discretion. You bear all risks associated with the use of any content. You acknowledge and agree that we may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these terms; (c) respond to claims that any content violates the rights of third parties; or (d) protect our rights, property, or personal safety and those of Our users and the public.

Content you supply to us.

All content (i.e images) supplied to us must have the required permission of those involved whether it be a child, the parent or carer of the child. NRG Digital accept no responsibility for any content supplied to us and uploaded by us in good faith that the required permission had been given. Should any images need to be removed we need instructions in writing (email) to avoid any confusion as to which images are to be removed.






NRG Digital  (“we”, “us” or “our”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.nrgdigital.co.uk (“our site”) you are accepting and consenting to the practices described in this policy.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product/service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include, but is not limited to, your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
Technical information, including the Internet protocol ("IP") address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators ("URL") clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate, the other services we provide and/or any of our social media pages. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Uses made of the information

Information you give to us. We will use this information:
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this;
To notify you about changes to our service;
To ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
To allow you to participate in interactive features of our service, when you choose to do so;
As part of our efforts to keep our site safe and secure;
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If NRG Digital or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any agreements between us; or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at support@nrgdigital.net

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@nrgdigital.net



NRG Digital Terms Regarding Email and Google Workspace Services

Effective from January 1st, 2023, NRG Digital will provide all website clients with at least one Google Workspace email client account as part of our website packages. The number of accounts provided will depend on the specific package you select. Please note that from this date, we will cease to support third-party email clients such as Webmail or Roundcube.

This move to Google Workspace reflects our commitment to offering robust, reliable, and effective email services to our clients. Google Workspace offers a suite of powerful tools that will facilitate your digital communications and operations. However, please be aware that Google's standard terms and conditions will also apply to your use of Google Workspace.

As part of our commitment to providing this service, NRG Digital will handle the initial payment setup for Google Workspace using our bank card. This will continue for the duration of your contract with us.

However, should you decide to transfer your website hosting, ongoing development, email services, or other services to another provider, we will need to remove our bank card as the primary payment method on your Google Workspace account. This can be accomplished in one of two ways:

1.    With your explicit permission, we will remove our bank card details from your Google Workspace account.


2.    You may independently arrange for our bank card to be removed as the primary payment method (and your bank card to be added in its place). In this case, we will require written confirmation that this change has been completed.

Please note that this step must be completed before we can initiate any transfer of your domain name or change the IPS tag to facilitate migration to your new third-party provider.

These terms are designed to ensure a smooth transition for all parties involved, should you decide to change your service provider. We believe they reflect a fair balance of responsibilities and make clear our commitment to protecting client interests at all stages of our relationship.

We will facilitate the email account(s) connected to the website that we will build for you but it your responsibility to ensure you have a regular back up of your emails. We can not be held responsible for the loss of any emails if you do not have a back up solution in place.

Part of the ongoing maintenance we do on a daily basis is to check our clients email accounts are working. This involves making sure quota limits aren't being exceeded. When we get a warning we will often increase the quota limit to ensure flow of emails to (and from) that particular account. This helps in the short term, but we would advise the client to double check that their email client is set correctly to ensure the emails are being backed up at their end and then subsequently deleted from our server. A build up of emails on the server side may possibly point towards the client not backing up regularly enough. We can increase quota limits but like to point out emails are much less exposed being backed up on your office computer (and internal back up system) rather than building up on our hosting solution.

From November 2017 we will be migrating our clients to Google GSuite.


Our Right To Terminate

We may terminate this Agreement for any reason by giving you at least 30 days’ written notice.
We may terminate this Agreement at any time if an Insolvency Event in relation to you happens.

Your Right to Terminate

You may terminate this Agreement or any part of the Services by giving us 30 days’ written notice.
You may terminate this Agreement at any time if an Insolvency Event in relation to us happens.

What Happens On Termination

If you or we terminate this Agreement, you will remain liable for the payment of Charges for any Services we have performed up to the date termination takes effect. This will include any reasonable charges in relation to costs we have incurred in anticipation of performing any Services in the future.

Section 9.0: Termination and Transfer of Services

9.1.    Notice Period: Clients wishing to terminate their contract and transfer their domain and hosting services to a new provider must provide us with a written notice at least 30 days in advance. This notice period allows us to facilitate a smooth and orderly transfer of services.

9.2.    Google Workspace Accounts: Upon termination of our services, the client assumes full responsibility for the administration, payment, and stability of any Google Workspace accounts associated with their domain. Prior to termination, clients are expected to provide us with access to these accounts to ensure a smooth transition. Any changes to recovery information, access, or payment methods without our knowledge or consent that impede this process will be considered a violation of these terms.

9.3    IPS Tag Changes for .co.uk Domains: For .co.uk domains, clients or their new service provider must provide us with the correct IPS tag for their new registrar during the notice period. We will use this IPS tag to facilitate the domain transfer.

9.4    Cooperation During Transfer: Upon receiving the notice of termination, we will provide the necessary information and support to the new service provider to facilitate the domain and hosting transfer. This support will cease once the transfer process is successfully completed.

9.5    No Ongoing Responsibilities: After the transfer is completed, we will not have any ongoing responsibilities related to the transferred domain or hosting services. We will not provide any services related to the management, maintenance, or adjustment of the transferred domain's DNS settings.

9.6    Transfer Completion: The transfer process will be considered complete when the new service provider has taken over all duties and responsibilities related to the domain and hosting services, and we have received confirmation of this from the new service provider.

9.7.    Indemnification: The client agrees to indemnify us against any issues, disputes, or legal actions related to the transferred services after the transfer has been completed.

9.8    Transfer Fees: Unless otherwise agreed, clients will be responsible for any costs associated with the transfer process, including, but not limited to, domain transfer fees and any costs charged by the new service provider.

9.9     In cases of client termination or transfer of services, NRG Digital reserves the right, after a 30-day grace period, to completely delete or close down all server-side accounts linked to the client. It is the responsibility of the client and/or their new service provider to ensure that all necessary measures are put in place to ensure continuity of services, including but not limited to email, domain registration, and website hosting. NRG Digital accepts no responsibility for any disruption or discontinuity of services caused by the closure or deletion of accounts after the aforementioned grace period has elapsed. We strongly advise that all arrangements regarding transfer or maintenance of services are settled within this grace period

Unpaid Invoices - Website / Email Customers

If you have unpaid invoices for your website emails services and we have sent you reminders and a final demand and you still have not settled your balance we reserve the right to suspend your services until balance is received in full.

To reactivate the suspended service, you need to pay your overdue invoices in full.

NRG Digital will not accept any responsibility for any loss or disruption to your business due to loss of service due to your non payment of overdue invoices.

When your account is suspended, your domain will no longer be accessible. This affects the account in three ways:

Visitors to the domain will see a parked message or a page cannot be displayed error.
Email sent to email addresses at the domain may bounce back to the sender.
Access to your content management system will also be blocked meaning you will be unable to update your website

If the account is not brought current within 14 days of account suspension, the account will be closed.

Note: If the account is suspended, it can take up to at least 72 (working) hours (does not include weekends or bank holidays) after the account is brought up to date (full balance received) for the DNS (domain name server) information to be updated and propagated across the Internet, during which time the domain may not be available and you may not be able to receive domain email.

This may take longer still if you have altered any passwords / recovery email or recovery phone number settings.


We are currently updating our terms of business to include projects that fall outside of the scope of our monthly service level agreements.


10.1. References
10.2. Length Of This Agreement
10.3. The Basis Of The Services
10.4. What's Not Included In The Services
10.5. Our Standards
10.6. When We'll Perform The Services
10.7. Service Interruption
10.8. Your Behaviour
10.9. Payment And Charges
10.10. Your Use Of The Website
10.11. Intellectual Property Rights
10.12. Confidentiality
10.13. Data Use And Protection
10.14. Warranties
10.15. Client Indemnity
10.16. Our Liability
10.17. Termination


Our Right To Terminate

We may terminate this Agreement for any reason by giving you at least 30 days’ written notice.
We may terminate this Agreement at any time if an Insolvency Event in relation to you happens.

Your Right to Terminate

You may terminate this Agreement or any part of the Services by giving us 30 days’ written notice.
You may terminate this Agreement at any time if an Insolvency Event in relation to us happens.

10.18. What Happens On Termination

What Happens On Termination

If you or we terminate this Agreement, you will remain liable for the payment of Charges for any Services we have performed up to the date termination takes effect. This will include any reasonable charges in relation to costs we have incurred in anticipation of performing any Services in the future.

10.19. Complaints Procedure
10.20. Engaging / Employing Staff
10.21. General
10.22. The Meanings Of Words And Phrases


10.23. Scope Of Project Production
10.24. Access Restrictions
10.25. User Acceptance Process
10.26. Additional Work Charges
10.27. Provison Of External Artwork
10.28. Pausing Project Production


10.29. Scope Of Hosting And Support Services
10.30. Your Behaviour
10.31. How We'll Provide Hosting And Support Services
10.32. Development Requests
10.33. Additional Work Specification
10.34. User Acceptance of Additional Work
10.35. Payment And Charges For Hosting And Support


If you do not pay the Charges, the following process will apply:

10.36.1 We will send a reminder invoice via post. We may, at our discretion add further days to those detailed below to allow you additional to time to pay.

10.36.2 5 days after payment is due we will notify you that access to the Website will be blocked in a further 5 days if you do not pay the Charges within those further 5 days. The date of this notification is “Step 1”;

10.36.3 If payment remains outstanding after 5 days of Step 1 we will interrupt the Services (“Step 2”); and

10.36.4 If payment is not made 5 days after Step 2 we will stop providing the Services. If you pay the Charges subsequently we may re-commence the Services if we choose to do so. If we do re-commence the Services we may charge you an additional fee for the time we have spent re-commencing the Services.

10.36.5 In addition, we may also pursue legal action to recover monies owed - we will notify you prior to legal proceedings.



You are responsible for paying for any third party services that are included on the Website unless otherwise stated in writing.


If you do not pay the Charges, in addition to ceasing service provision and pursuing legal action to recover monies owed, the following process will also apply if you have any domains / search engine rankings / e-mail marketing / marketing databases / social media channels that we either host and support:

10.38.1 5 days after payment is due we will notify you that access to the Website will be blocked in a further 5 days if you do not pay the Charges within those further 5 days. The date of this notification is “Step 1”;

10.38.2 if payment remains outstanding after 5 days of Step 1 of this clause 38 we will interrupt the Services (“Step 2”); and

10.38.3 if payment is not made 5 days after Step 2 of this clause 38 we will stop providing the Services. If you pay the Charges subsequently we may re-commence the Services if we choose to do so. If we do re-commence the Services we may charge you an additional fee for the time we have spent re-commencing the Services.


You will be invoiced for all outstanding payments and must settle these amounts by the due date specified on the invoice(s). Failure to do so could result in NRG Digital pursuing legal action to recover monies owed.

* NRG Digital reserve the right to amend these terms of business as and when they deem necessary.